Shipping policy

 

Shipping Providers

We work with reputable shipping providers to ensure the safe and timely delivery of your orders. The choice of shipping provider may vary depending on your location and the nature of the items being shipped.

 

Shipping Costs

Shipping costs will be calculated based on the weight, dimensions, and destination of your order. These costs will be clearly displayed at the checkout before you finalize your purchase.

 

Shipping Times

We strive to process and dispatch orders promptly. However, please note that shipping times may vary depending on factors such as the shipping method chosen, your location, and any unforeseen circumstances such as natural disasters or public holidays.

 

Tracking Information

Once your order has been dispatched, you will receive a tracking number via email or SMS, depending on your preferred communication method. This will allow you to track the progress of your delivery online and stay updated on its estimated arrival time.

 

Delivery Address

Please ensure that the delivery address provided at checkout is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders lost due to incorrect or incomplete address information provided by the customer.

 

Delivery Confirmation

Upon delivery of your order, please ensure that someone is available to receive and sign for the package. This will help prevent theft or damage to your items. If you are unavailable to receive the package, the courier may leave a delivery notice with instructions on how to reschedule delivery or collect your order from a nearby location.

 

Shipping Restrictions

Certain items may be subject to shipping restrictions based on their nature, size, or destination. We reserve the right to refuse shipping for any items that are prohibited or restricted by law.

 

Shipping Support

If you have any questions or concerns regarding your shipping or delivery, please don't hesitate to contact our customer support team at operations@commerce.glass. We're here to assist you and ensure your shopping experience with us is smooth and hassle-free.

 

Policy Updates

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on this page, so we encourage you to review our shipping policy periodically for any updates.